Refund Policy

Refund Policy

NOTE: Please do not copy and paste this on your website. It is only a sample and your policy should depend on your business, market and process. Please be informed that the below policy are required to protect your company from disputes or chargeback.

Payment Confirmation
Disclose how the service will reach your customers and should have the following statements:

For Services:

  • Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail)
  • The time duration for the payment confirmation to reach the customer

Refund Policy
must detail the refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities

  • Should be mentioned on the website‘’Refunds will be done only through the Original Mode of Payment”

For No Refund Policy- this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.

Cancellation Policy
The conditions under which cancellation will be allowed has to be mentioned.

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.