Refund Policy

Refund Policy

Payment Confirmation
The use of the Website and Application is free of charge.

Dima Laundry shall charge you for the services you request, which may include Dry cleaning, Washing, pressing or related services like Sofa Cleaning, Curtains Cleaning or Carpet Cleaning etc.. You agree that you will pay for all Cleaning you purchase through Dima Laundry, and may charge your credit card account as provided by you when registering for the Service for the Cleaning (including any taxes, late fees, or additional fees as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing Dima Laundry with a valid credit card account for payment of all fees at all times.

Any payment made is non-refundable. Once the items have been cleaned, an email invoice will be sent detailing the number of items that were cleaned as well as the charges minus any promotions or credits accumulated. Payments will be processed after the items have been cleaned by our suppliers, any rejected credit card transactions will need to be settled in cash upon delivery of the cleaned items.

Dima Laundry uses a third-party payment processor, (the “Payment Processor”) to link your credit card/Debit Card account to the Application and Service. The processing of payments or credits, as applicable, in connection with your use of the Website, Application and Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. Dima Laundry is not responsible for any errors by the Payment Processor. In connection with your use of the Services, Dima Laundry will obtain certain transaction details, which Dima Laundry will use solely in accordance with its Privacy Policy.

Once the payment is received we will notify you either by email or the App notifications.

The Notifications will reach you as soon as the payment credits in our account.

Refund Policy
Any payment made is non-refundable.

Cancellation Policy
The conditions under which cancellation will be allowed has to be mentioned.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be complete.