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Terms & Conditions

General Policies:

  1. As part of our quality assurance procedure, your garments will be inspected thoroughly before and after cleaning and you shall be notified about the damage or defect over the phone if need be.
  2. Separate charges for any special treatment like spot cleaning, bleaching, coloring will be determined after inspection of the garment.
  3. Garments not collected within 30 days will be discarded without reference to the customer
  4. Some garments cannot be processed due to the risk of damage during cleaning procedure including beaded designs, leather fabric, color bleeding, weak design, and etc. which will be returned to the customers without cleaning.
  5. The company shall not be liable for the damages beyond our control.
  6. Any damage or defect found after cleaning shall be notified to the customer within 24 hours.   
  7. Please check the pockets of your garments thoroughly before giving to the driver as the company will not be liable for the valuables left in the pockets.
  8. Damaged garments will be returned to the customers without cleaning.
  9. Defective garments may be processed upon the written consent of the customer.   

Compensation Policy:

  • In any case, the company’s liability against the damaged or the lost garment is limited to the 10 times the cleaning value of that particular garment on the bill.
  • Compensation will be paid in form of free-cleaning only.

Cancellation Policy:

  • Customers can cancel the pick-up request an hour before the requested pick-up time with no penalty at all.
  • In case of cancellation after the pick-up, 50% will be charged if the items had not been processed by then. If the items were processed, 100% charge will be applicable.

Refund Policy:

  • Packages are refundable free of charge in case the customer has not ordered any pick-up request.
  • Partly used packages, if canceled, will not be refunded.